Simple Casino sports betting

Simple Casino Customer Support

3.9/5

David Kane, Author at Bettingsite.cc

Written by:

David Kane

Last Updated: Sep 27, 2024

Sports betting offer

100% up to EUR 100

Simple Casino is Restricted

As you may have understood by the feedback here, I waited quite a lot to get an email reply. This happened again and again, so a back-and-forth that would normally take a couple of minutes turned into a days-long saga. Still, the rep’s soft skills were excellent, and it deserves a mention.

Simple Casino Customer Support

Simple Casino's customer support is, quite honestly, a frustrating system. Firstly, for the longest time, we thought there was only email support, as the way the live chat option is placed in the side menu is far from visible or easily accessible.

Then, when trying to reach a rep via live chat, there are a couple of steps before you can get in touch with a real person instead of a bot. Once the real rep is there, things get smoother but there’s still room for improvement.

As for the email assistance, we can’t say it was quick by any standard. It took over 24 hours to get a reply, and when we got one, the same amount of time was necessary for every single next message of the back-and-forth.

Simple Casino customer support

Live Chat Support Yes
E-Mail Support: Yes

Simple Casino Customer Support in other lanugages

David Kane, Author at Bettingsite.cc

Bookmakers reviewer

David Kane

Expert opinion

5

David Kane is an expert content editor at BettingSite.cc, known for his detailed reviews of the newest bookmakers. His in-depth analyses and clear advice benefit both new and seasoned bettors, enhancing their betting experiences with reliable information.