31Bets Customer Support

31Bets Customer Support

Customer support at 31Bets is generally reliable and efficient, particularly if you need help quickly. The live chat function is available around the clock, which means you can reach someone at any time of day or night, whether you're facing an issue with a bet, a payment query, or anything account-related. Responses typically come through within a few minutes, so you’re not left waiting long. Support is handled through a system powered by Nebi, and the staff on the other end are polite, professional, and seem to know what they're doing. Conversations tend to stay focused, and you rarely need to repeat yourself, which helps speed things up. Live chat is definitely the best option for quick, interactive assistance.

You can also contact them via email at [email protected], which is better suited for less urgent matters or more complex issues that might require documentation or a longer explanation. For example, if you need to submit screenshots, follow up on an unresolved issue, or lodge a formal complaint, email is usually the more appropriate channel. It’s not as immediate as live chat, so you might wait a bit longer for a reply, but it’s useful when you need to keep a written record of the communication or if you're following up on something that wasn't fully resolved in a chat session.