Winhero Withdrawal

Winhero Withdrawal/Verification

Deposits and Withdrawals

Winhero offers a great variety of payment services on paper, including such options as Apple Pay, ecoPayz, iDeal, Jeton, MuchBetter, Neosurf, Neteller, PaySafeCard, Interac, Skrill, Trustly, and Volt, as well as a large selection of cryptocurrencies. But in the course of testing, it was possible to use crypto wallets only after registering an account. None of the promoted e-wallets or card-based services were visible as a choice.

The platform is strongly focused on digital currencies and supports such coins as Bitcoin, Ethereum, Litecoin, Bitcoin Cash, DASH, Dogecoin, ADA, XRP, Tether, Binance Coin, TRON, CSC, AXAX, Solana, POL, DAI, TON, NOT, USDC, SUI, Shiba Inu, CORE, LINK, and XLM. This provides a wide choice of tokens, and this is an advantage of crypto-oriented accounts. With that said, the minimum deposit limits differ depending on the currency selected. For example, Bitcoin deposits require a minimum of €30, Ethereum needs €35, Litecoin €25, while DASH can be deposited starting at €20. The other tokens probably would fall in the same ranges, but no complete chart is offered.

The general minimum withdrawal across the site is listed as €40, but cryptocurrency-based payments override that rule with their own values. Confirmed funds do not have to go through the deposited funds process and can be credited immediately unless verification of identity slows the process. Further KYC measures may be activated based on the transaction type or amount, which is common industry practice.

Prior to withdrawals, KYC must be done. Only verified accounts are allowed to request payouts and in the case of crypto, the amount is transferred to the address of the wallet linked to the account. According to the platform, the withdrawal requests are supposed to be considered and accepted or rejected within two days. A request can be canceled until the moment of its finalization. Deposited funds are also subject to a x1 wagering requirement, which must be completed before any withdrawal can be made- this is included in the anti-money laundering procedures of the platform.

Another aspect that should be mentioned is limits. Daily withdrawals are capped at €5000, while the weekly and monthly caps are set at €10000 and €30000 respectively. Higher withdrawals may be permitted in some situations, where an alternative agreement has been made. But stricter limits are imposed on accounts which are self-excluded, loss limited, deposit capped or restricted to betting. These accounts are limited to €1000 per day, €5000 per week, and €10000 per month.

The reduced limits are also applicable to accounts that are considered inactive i.e. no deposits, bets or other actions within a month or more. There are also scaled limits of withdrawal on accounts that have limited betting activity. For example, accounts with total weekly bets under €7000 may be restricted to €1000 per week and €5000 per month. For non-jackpot winnings, the maximum withdrawal per month is limited to €20000, with corresponding weekly and daily limits in place as well.

Finally, tax reporting is the sole responsibility of the account holder. When the country of residence needs to report gambling winnings or losses, it is a matter of personal choice to do so. This aspect is not automatically managed by the casino, and this is a norm in most platforms.

Verification

Winhero applies a Know Your Customer (KYC) policy that covers identity, address, and financial source verification. The verification process must be completed before making withdrawals and may also be requested during deposits or after certain transaction thresholds are met.

For identity checks, the following is required:

• A copy of a passport, national ID card, or driving licence
• A second photo showing the account holder's face may be requested
• Sensitive data can be blurred out, except for the date of birth, nationality, gender, first name, surname, place of birth, and profile picture
• All four corners of the document must be clearly visible, and all unblurred information must be easy to read
• Full document visibility may still be requested if deemed necessary

In some cases, further manual review might be carried out by staff if the automated system flags anything or if additional verification becomes necessary.

Proof of address is handled using automated electronic checks that run through 2 separate databases. If these checks fail, manual verification is allowed. The accepted documents must be dated within the past 6 months and should include the full name and address.

Accepted examples include:

• Recent electricity or water bills
• Bank statements
• Official government-issued letters

All four corners of the document must be clearly visible, and the resolution should allow for easy reading of all printed information. If there are any issues, further documentation might be required.

Winhero also requires a verification of the source of funds on accounts with more than €5000 deposited – whether that is through a single transaction or several smaller ones that add up to this amount. The platform will request documentation to confirm the origin of the funds. If this condition is triggered, the account is frozen until the requested documents are received and verified. The team sends a manual email with instructions once the threshold is crossed.

Documents that support source of funds can include:

• Business ownership records
• Proof of employment
• Inheritance documentation
• Investment account statements
• Confirmation of family support

Additionally, a bank transfer or credit card screenshot may be required to cross-check identity and understand financial background. These documents are initially processed by an AI system, but human review may follow depending on the case. The casino leaves room for discretion and reserves the right to escalate the checks where needed.