Velwins Customer Support

Velwins Customer Support

One of the most important things to make sure a bookie gets right is the Customer Support features that it might have. That is because the only way to resolve issues with the betting site can often be through Customer Support! In the case of Velwins, a licensed and legitimate online betting site, there is not too much to worry about at all.

The bookie has an excellent range of Customer Support tools that you can use to resolve any issue that you might run into. These include a Live Chat and Email Support channels, with Phone Support not available at all. The latter might sound a bit disappointing, but it was not surprising at all, with fewer and fewer bookies nowadays offering phone Support.

However, email and Live Chat Support could be received from the bookie on a 24/7 basis, which was excellent. The agents in the Chat got back to us within a minute or two at most and were thorough in their replies. If you are interested in getting Support via email, though, you may expect a longer turnaround time.

The average response time from the email Support at the online betting site is set to be up to 24 hours, which does make sense, given that email is just a slower form of communication. Still, it’s good to see that it is also available as an option for those who might be looking to resolve their issues with the online betting site! There is even a separate email for KYC queries, as you can see from my table below: