Spindragons Withdrawal

Spindragons Casino Withdrawal/Verification

Deposits and Withdrawals

Spindragons supports a broad range of payment methods that covers both traditional and digital preferences, although availability may vary depending on the country of origin. The supported options include Visa and Mastercard for credit and debit card transactions, Interac for selected regions, and several e-wallets such as Skrill, Neteller, MiFinity, Apple Pay, and Google Pay. Cryptocurrency payments are also integrated, with support for Bitcoin, Ethereum, Tether, USDC, TRON, and Ripple. This provides flexibility across fiat and crypto channels, but the exact set of available methods can differ based on jurisdictional restrictions and payment provider rules.

The minimum deposit amount is set at €10, which places entry requirements at a relatively accessible level. Withdrawal thresholds are slightly higher and depend on the method used, with a minimum of €20 or the currency equivalent applying to credit and debit cards as well as to all other supported payment options. Withdrawals are restricted to the same payment method originally used for funding, meaning funds cannot be redirected to an alternative channel. Requests to withdraw deposited or credited real money that has not been used in any game activity are explicitly rejected as part of anti–money laundering controls. In addition, any chargeback approved by a financial institution may result in a negative account balance. All fees, taxes, or additional costs imposed by payment providers, banks, or local authorities remain the responsibility of the account holder rather than the platform.

Identity verification is mandatory before any withdrawal request is processed. Withdrawal handling is blocked until the account and identity are fully verified, and all requested documents and information must be submitted within 7 days from the moment verification is requested. Failure to meet this deadline can lead to withheld payments or account suspension. Once verification is completed, withdrawal requests are reviewed daily between 09:00 and 18:00 GMT+3 and are processed within 24 hours. Weekends and bank holidays may extend these timelines, and final settlement speed is dependent on the operating hours and internal procedures of the involved financial institutions. Faster withdrawals may be available at higher VIP levels, reflecting increased depositing activity, but this does not override third-party processing delays.

Withdrawal limits are tied to VIP status. The maximum allowed amount per transaction is €2000, with the same €2000 cap applied on a daily basis. Weekly withdrawals are limited to €5000, while the monthly ceiling is set at €10000 or the equivalent in other currencies. In cases where winnings exceed €10000, Spindragons reserves the right to split the payout into monthly installments of up to €10000 until the full amount has been paid. The platform also reserves the right to apply a withdrawal processing fee, which introduces an additional variable that may affect the final amount received.

Verification

Verification at Spindragons is centered on formal customer identification and continuous monitoring due to anti-money laundering regulation and internal policy of Know Your Customer. Identity checks are required to begin the commercial relations, and can be expanded upon based on activity patterns or compliance triggers. The process includes a combination of automated electronic checks and manual review as well as additional verification process steps that can be triggered by staff if a situation warrants deeper assessment.

For identity verification, documentation must clearly establish personal identity while meeting strict presentation standards. A government-issued document is required, and visual integrity of the submission is critical, as all 4 corners must be visible in a single image and the readable data must be clear. To protect privacy, certain details may be obscured, but core identifying fields must remain visible. A secondary facial image is also required to confirm ownership of the document. Internal staff reserve the right to request unblurred details if automated or manual checks raise concerns.

Accepted identity documents include:

• Passport
• National ID card
  Driving license

Each document must be photographed alongside a handwritten note displaying 6 randomly generated numbers, with a second image clearly showing the document holder’s face. Date of birth, nationality, gender, first name, second name, and the photograph must remain visible, while other information may be obscured unless full disclosure is later requested.

Proof of address is handled primarily through 2 separate electronic database checks. If both electronic verifications fail, a manual submission becomes mandatory. Address documentation must be recent and clearly legible, with all corners visible and text readable, to avoid delays in approval. Staff may perform further checks if inconsistencies appear.

Accepted proof of address documents include:

• Electricity bill
• Water bill
• Bank statement
• Official government-issued correspondence

All address documents must be issued within the last 3 months and sent to the registered residential address.

In cases of sustained high-value deposits or transaction patterns that exceed internal thresholds, Spindragons applies a source-of-funds and source-of-wealth review. This process aims to establish the legitimacy and origin of deposited funds. If deposits reach a critical level, either in a single transaction or cumulatively, the account may be temporarily frozen while clarification is requested. Communication is initiated manually by email and supported by on-site notifications, and additional documentation may be required if explanations are insufficient.

Common examples of accepted sources of wealth include:

• Business ownership
• Employment income
• Inheritance
• Investment activity
• Family-related financial support

Once verification documents are submitted, the account status changes to “In Progress,” indicating that the compliance team has received the materials. Reviews are handled by the dedicated verification team during operating hours, and a decision is communicated by email. The full verification process can take up to 24 hours from the moment all required documents are received, with reviews conducted between 09:00 and 18:00 GMT+3 via the official KYC contact channel.