Martin Customer Support

Martin Casino Customer Support

Martin Casino’s customer support is available around the clock, giving access to help at any hour of the day. The service covers everything from small account queries to more complex issues involving payments or verification.

The most direct option is the live chat, which can be opened from the bottom-right corner of the screen or through the sidebar. Once launched, it connects directly to the Martin Technical Support team, which is marked as “24h online.” The chat window immediately offers a choice between two formats: continuing with a standard text conversation or switching to an online voice call through the site itself. This dual approach is not something every casino provides, and it gives more freedom to communicate in the way that feels most comfortable.

Additional channels extend beyond the website. Support is also available through Telegram, with an official bot at @MARTIN_ENsupport_bot. For those who prefer more formal communication, there is a dedicated email address at [email protected]. Email support is particularly suited for cases that involve uploading documents, handling KYC checks, or explaining detailed problems. Response times are typically within 24 hours, though the length of the reply can vary depending on how complex the request is.

Alongside these direct contact methods, Martin Casino offers an extensive FAQ section. This can be found both in the site’s footer and through the sidebar. The FAQ is broken into categories covering topics such as registration, deposits, withdrawals, promotions, loyalty programs, responsible play, cryptocurrency, and more. Each category uses collapsible menus, making it simple to expand only the sections that are relevant at the moment. This can be used to find answers to many common questions and you may not need to call support at all.