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LegendPlay Customer Support
Last Updated: Sep 30, 2024
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LegendPlay Customer Support
People will often argue about the most important thing in the world of online betting. Some will tell you that it’s the betting options, while others will insist it must be the bonuses. Our dark horse pick is the customer support feature, since if that’s not up tot snuff, you might get locked out of the sportsbook or your bonus with no idea how or why! LegendsPlay seem to share our sentiment, as they’ve implemented multiple ways for you to reach out to them should you need some assistance.
The primary one is via live chat, which is accessed via a button near the bottom of the page – we’ve outlined our experience with that just below. Alternatively, you may also choose to contact the team via email, which may be a more convenient option for those who don’t like to contend with the long wait times associated with live chat. In fact, if your issue is too complicated and requires high-level help, we’d advise you to use email over live chat.
| Live Chat Support | Yes |
| Email Support: | Yes ([email protected]) |
I was mostly pretty happy with LegendPlay’s live chat feature. If there’s any complaint to be made, it’s that it was pretty slow – it took about 15 minutes for an agent to even connect to me in the first place, and after that, it took about 5 minutes of waiting for each response no matter how basic my questions were. It almost felt like just a handful of agents were handling a ton of requests, and the one that got assigned to me didn’t have time for me, which wasn’t a great look. Putting that aside, though, I must say that the answers were useful and (as far as I can tell), accurate. Not all of my questions were answered, as I still couldn’t find out who’s operating this site, but for the most part, I got a few solid answers.