HotLoot Customer Support

HotLoot Customer Support

HotLoot Casino's customer service is super friendly, which really helps when you're trying to sort out an issue and get back to placing wagers. From what we've seen, the help staff was extremely responsive. They didn’t just give us the usual tips or ready-made answers; they stuck around and helped us get it all sorted out before wrapping up.

If you hit a snag and need to reach out, the live chat service is the absolute quickest option. Selecting the right topic from the main navigation bar connects you with someone who's ready to help out. Getting quick replies and chatting with real people is way better than waiting around for email support, which tends to be delayed in most places, but at HotLoot, email replies are reliable, too.

The support team is available around the clock and can very likely help you out in your native language. You can get help in multiple languages anytime, day or night, so there’s always someone ready to be there for you. HotLoot, in terms of customer service, is definitely a step up from the usual casinos. Even so, it would be awesome if they could reply to emails a bit faster than what we experienced during our speed test.