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Goldspin Customer Support
Last Updated: Sep 10, 2024
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Goldspin Customer Support
Found yourself facing a particularly unpleasant predicament, such as a withdrawal that is missing in action or a technical glitch preventing you from playing your favorite games? Or do you simply have some questions about Goldspin which we haven’t been able to answer in our review? Fear not – Goldspin’s customer service agents are at your disposal, and ready to help you out!
You can reach out to them in two distinct ways: via live chat (which is what we tested) and via email (by writing them an email on the address we’ve specified below, as the site doesn’t support sending tickets). Ultimately, which one you use will depend on your preferences and circumstances. Live chat’s function is to resolve simpler inquiries and issues, and to do so relatively quickly and painlessly. On the other hand, email support can take much longer (up to a full day for a single response), but will also offer a higher level of customer support and a better chance of resolving more complicated issues.
| Live Chat Support | No |
| Email Support: | Yes ([email protected]) |
Goldspin Customer Support in other lanugages
I wasn’t particularly impressed by Goldspin’s live chat feature, but at the same time, I can’t say that I was completely disappointed by it or anything of the sort. I found it to be completely and thoroughly average. The first thing I noticed is that all 3 of the agents who work for the site had very obviously AI-generated profile pictures, which greatly concerned me – I’ve dealt with AI support in the past and can tell you that it’s one of the circles of Hell that Dante must have missed. Regardless, my concerns were unfounded, as I was quickly connected to a human agent – I could tell because they took a long time to answer my questions, and ultimately gave me pretty vague answers that required multiple follow-up questions to clear up. I wish I could say this is some kind of huge negative for Goldspin, but sadly, that’s the level of support at most sites, at least when it comes to live chat.