Lucky Pays Customer Support

Lucky Pays Customer Support

The ever-present gold standard of live chat and email is at the core of Lucky Pays’ customer support as well, and everything about the way it’s executed is just right. There is literally zero delay in replies in the chat, which is a rare but highly welcomed positive, which, along with the fact that the reps are super well-versed in the topics, makes things a 10 out of 10.

As for email assistance, you won’t be surprised to know that getting a reply takes a bit longer – that’s simply the way things are all throughout the industry. Still, as long as you get a response within 24 hours, it’s considered good service and luckily, that’s the case at Lucky Pays. We suggest reserving the usage of email communication for long-form discussions where keeping the receipts might come in handy.