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CasinoLab Customer Support
Last Updated: Nov 13, 2024
Sports betting offer
100% up to €100
CasinoLab is Restricted
CasinoLab Customer Support
Quick responses to customer support concerns are a hallmark of any respectable sports betting firm. Any feedback, no matter how long-time or fresh, is welcome by the operator. Customer support may seem like a no-brainer for a platform, but unfortunately, not all platforms understand just how important it is. This time around, thankfully, the operator takes this very seriously, so you are safe. The support staff at CasinoLab is available to clients via live chat and email and will provide you with fast response times.
The chat window is accessible via a little toolbox located in the bottom right corner of most desktops. When using a mobile device, you can reach the “Live Chat” feature by going to the main menu and finding the “Help Centre” option, or by scrolling down the page. Depending on the size of your screen, you may also have to utilize your desktop for that. A speedy reply is guaranteed when you communicate in this way.
As an alternative, you may reach the betting site's support staff by sending an email. The positive side of emailiing is that you will not have to wait around for a reply from a chat member to communicate. However, the downside is that it can often take around a day for the support team to reach out to you.
| Phone support | No |
| Live chat | Yes |
| E-mail support | [email protected] |
| Ticketing system | No |
The speed with which CasinoLab’s help reacted was gauged by using the chat option to ask them to clarify a couple of the conditions for me. I go a response within less than three minutes of using the chat option. Most importantly, the reply was really on point. The chat tool is fantastic since it is always available and gets you a fast reply, in contrast to the email option, which takes a little longer to respond.